new resolution auditing existing operations to identify and define problems for clients and providing an action plan to resolve issues.
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We work on project briefs from a wide range of clients and use the diversity of operations, into which we have extensive insight, to cross fertilise ideas and initiatives from different market sectors.
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Our starting point is to work with the client to determine their precise needs and agree concise terms of reference and the scope of our involvement, accepting that clients needs evolve and change.
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We tailor the investigative stages of our assignment to the specific circumstances of the client and their operating context. This can include interrogation of financial or marketing data, reviewing or generating visitor feedback information or interviewing key stakeholders.
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Depending on the nature of the project, we work to varying degrees with the existing operational team to distil their perception of the issues, alongside our own independent audit.
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We provide clients with interim reports, setting out the preliminary findings and highlighting the directionality of our work, ensuring our clients are in agreement with this at key stages throughout the assignment.
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Once the preliminary reports for all the appropriate aspects of the operation have been refined we draw together all the components and provide a summary report for clients. At this stage we provide outline recommendations for either remedying the problems or for the nature and timescales of any further work that is required.
