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Typically, once a client has provided us with a project brief we would generate a thorough scoping document, setting out the likely timescales, resources to be utilised and the deliverables, along with the fee structure.
new resolution assemble teams of associates with the appropriate subject expertise, to match the brief and deliver co-herent, distinct and valuable project work.
Andy Young – Career Overview
Head of Event Services, London 2012 Olympic and Paralympic Games, 2009-2012
Lead a team of 150 Managers, 15,000 Games Makers and 6,000 Contractors to deliver excellent spectator service and safety across more than 25 competition venues.
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95% of Spectators rated the friendliness and helpfulness of our staff as 'excellent'
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achieved the highest retention rate of the 2012 Games time workforce
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designed and delivered customer hosting and safety training to 15,000 Games Makers
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key planning and implementation role with multiple stakeholders and external agencies (Home Office, Metropolitan Police, Local Authorities)
Director of Blood Donation for England and North Wales, 2008-2009
Lead a cross-discipline team of 2,500 health care professionals, implementing a series of measures to improve donor care, donor choice, operational effectiveness.
Director of The O2 Arena, Greenwich, London, 2006-2008
Lead the planning and launch of the most successful Arena in the world, setting up and leading the following operational teams: Event Management, Technical Services, Building Maintenance, Hospitality, Ticketing, Front of House Operations, Customer Services and Merchandising.
Other New Resolution Projects:
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Feasibility study for an international event company looking to establish an improved UK presence
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Commercial and operational impact assessment incorporating a multi-faceted public venue within a signficant urban regeneration project
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Business and operational planning for a cultural visitor attraction and support for its launch activities
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Commercial and operational impact assessment of a cultural and community engagement facility in a major commercial urban regeneration project
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Selection and recruitment support for organisations seeking senior event and venue management personnel
Head of Operations & Commercial Svs, The Science Museum, London, 2000-2005
Member of the Senior Management Team for the Science Museum and the Trading Company, contributing to the strategic management of both. Responsible for leading the following functions and projects;
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Commercial Services - Imax theatre, simulator rides, temporary exhibitions
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Visitor Services - on gallery staff, public, building, and collections security
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Retail, Licensing and Post Office Counters
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Corporate Event management
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Call Centre, Reception and Information Service Management
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Catering Contract Management
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Gallery Maintenance and Workshops
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Cleaning Contract
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Health and Safety management for the entire operation of the Science Museum
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Operational consultancy projects: RAF Museum at Hendon, the Household Cavalry Museum in Whitehall, the BFI Imax theatre at Waterloo and the Royal Historic Docks at Chatham
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Review of all on site commercial activities at the National Railway Museum and National Museum of Film, Photography and Television
The Millennium Dome, Greenwich, 1999 - 2000
Employed on a consultancy contract to set up all operational aspects of the Central Arena for the Opening Ceremony and operating year.
Wembley Stadium Limited, 1991 – 1999
Progressed from the box office to become the Senior Operations Manager for the Arena, having managed events in the Stadium, Conference Centre and Exhibition Halls. At the Arena, I managed the Event Management, Technical, Maintenance, Front of House and Support Service teams.
Further Education
C.I.M. Diploma in Marketing (DipM) (MCIM)
BA (Hons), Business Studies (2:i)
Additional Information
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Trustee of the Household Cavalry Museum
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Safety Officer for "V" concerts at Chelmsford, 1999 - 2006
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Member of Industry Response Group for revision of the H.S.E Guide to Health, Safety and Welfare at Pop Concerts
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Member of National Stadium design brief team
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Visiting Lecturer at Home Office Emergency Planning College
